- The provision of goods and services by Sengetti is subject to availability. In cases of unavailability, Sengetti will refund the client in full within 30 days.
- Cancellation of orders by the client, before the order is dispatched, will attract a 15% administration fee.
- In the event of a defect, damage or error, the other party must notify Sengetti in writing within 5 (five) days of accepting delivery, quoting the order/invoice number and must retain the defective item for Sengetti to collect and inspect. If it is proven that the products did not comply with the agreement, Andy Cartwright t/a Sengetti has the choice of replacing the defective goods with new goods or refunding the value of the invoice.
Please Read Our Return & Refund Policy Carefully:
Return:
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
All items that are on sale are non-refundable. This includes items with free shipping.
For wholesale/bulk orders there will be a 30% cancellation fee to pay for costs incurred for packing, branding and shipping.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@sengetti.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@sengetti.com.
How can customers return your products?
The product conditions that we allow for returns:
WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:
WRONG PRODUCT:
If you discover your order is flawed please contact us Mail: hello@sengetti.com
With photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping
If the product purchased is damaged in anyway, Sengetti will arrange to have it collected from you.
Return Address: Durban North, KwaZulu-Natal, 4051, South Africa.
Customer Support 24/7
Phone: +27 79 649 9949
Email: hello@sengetti.com
